Return & Refund Policy

Last Updated: [Date 08.06.2026]

Thank you for shopping at [Store Name PixelForge]. We strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.

1. Return Eligibility

You may return eligible items within 30 days of receiving your order.

To qualify for a return, items must:

• Be unused and in their original condition
• Include all original packaging, tags, and accessories
• Not show signs of wear, damage, or misuse
• Be accompanied by proof of purchase (order confirmation or receipt)

2. Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Gift cards
• Digital products or downloadable content
• Clearance or final sale items
• Products damaged due to misuse or improper handling by the customer

3. How to Request a Return

To initiate a return, please contact us at:

Email: [matkokrizanec94@gmail.com]

Include the following information:

• Order number
• Product(s) you wish to return
• Reason for the return
• Photos (if the item is damaged or defective)

Once your request is approved, we will provide instructions for returning the item.

4. Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is defective
• The item arrived damaged
• The wrong product was shipped

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

5. Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• Refunds are typically completed within 5–10 business days after approval.

Original shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective, damaged, or if an incorrect product was delivered.

To request an exchange, contact us at [matkokrizanec94@gmail.com].

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

We will resolve the issue as quickly as possible by offering a replacement, exchange, or refund.

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at [matkokrizanec94@gmail.com].

9. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

[Store Name]PixelForge
Email: matkokrizanec94@gmail.com
Address: matkokrizanec94@gmail.com
Website: jb7b1r-wn.myshopify.com